Return & Refund Policy

We offer a 60-day return policy. This means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

Order Cancellation

Orders can be canceled within 1 hour of placing them.

After this time, your order will be processed and shipped. If you still wish to return your item, you will need to wait until it arrives and then request a return.

Return Shipping

Return shipping costs are the responsibility of the customer.

To start a return, contact us at:
Support@tryglidely.com

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and resolve it.

Non-Returnable Items

For hygiene reasons, certain personal care products may not be eligible for return once opened or used.

We also do not accept returns for:

• Perishable goods
• Custom or personalized items
• Hazardous materials
• Gift cards

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original order and place a new one.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must be unused, in original condition, and include proof of purchase.

Delivery & Liability

Once an order has been marked as delivered by the shipping carrier, we are no longer responsible for lost, stolen, or misplaced packages.

It is the customer’s responsibility to ensure a secure delivery location.

If a package is lost or stolen after delivery, we are unable to issue refunds or replacements.

Changes After Dispatch

Once your order has been shipped, we are unable to modify delivery details or shipping instructions.

Any changes must be handled directly with the shipping carrier using your tracking information.

Return Address

If your return is approved, you will receive the correct return address and instructions from our support team.

Returns sent without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
Support@tryglidely.com

Customer Support

For any questions or to start a return, contact us at:
Support@tryglidely.com